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Last week we have launched new packaging for our skincare products. This is another step on the journey of continuous improvement and we are very excited about this. As part of celebrating this launch, we’ve decided to enhance our 100% satisfaction program and increase the refund period.
If you have been following this blog you may have read the 5-part series of entries I did on Xtend-Life’s manufacturing process. As many of our customers already know, we pride ourselves in manufacturing only the finest, purest, safest and most effective supplements and skincare products possible.
The series of articles I wrote were well received because it enabled our customers to get a better understanding of the processes we go through to ensure that our products are the best they can possibly be. We don’t take any shortcuts. If you happened to have missed those blog entries please click here.
During the first half of next year we will becoming even more intimate with our customers because we are going to put together a video which will enable you to meet all the staff by ‘walking’ into their offices and standing by the equipment as the products are produced.
We do take great pride in our methodical and quality-driven approach. We can promise our customers confidence in the safety, efficacy, purity and overall quality of every batch of every product in our range.
Not only do we do testing of raw ingredients, we also test every single batch of every product that we produce. This testing is done specialist internationally certified laboratories. We regularly use 8 independent labs in the USA, New Zealand and Australia If any batch did not meet our very stringent specifications it would not be released.
Over the years, I’ve personally received hundreds of emails from customers who have commented on the benefits they have received by using our products and how they feel part of the Xtend-Life family.
If you are an existing customer you will know that we have always had a very fair refund policy. We always take out customer’s position on these matters. However, it is necessary to have an official policy with a time limit. This has previously been 6 months. We have now decided to double that period to a full year!
Basically this means that if for any reason you’re not 100% happy with your purchase from us, simply send it back within a year of the purchase for a full refund. For full details…click here.
The reason why we have such a generous refund policy is that we do not want you to have any product from us which does not fully meet or exceed your expectations.
*This was a question raised on Warren’s Blog where you can find many comments regarding this question and various others. Question: from Ahmed I’ve been really interested in ordering your Neuro Natural Serenity product, as I have read some really great reviews from people that used it, the reviews were from your website and from other web pages from the internet. However, I stumbled across a website that had a complete review for Neuro Natural Serenity -along with some other products – some of the things that were mentioned in the website made me wonder to what extent are their claims true. They first mentioned about the ingredients that are available in your product (L-Glutamine, L-Histidine HCL, L-Taurine, L-Tyrosine and L-Valine) which are all amino acids, and that those ingredients have not been shown to have a significant impact on overall mood or what they call a mood enhancing ingredients, they mentioned that those amino acids are sometimes used for weight loss and muscle building formulas. It has also been mentioned that there are studies that suggests using 5 HTP – which can be found as well in Neuro Natural Serenity – for the treatment of mood disorders such as depression. However, the research is still considered to be unfinished. Another thing that they’ve mentioned is that there are some products out there that use lithium which has proven to be an effective and safe way to help alleviate mood issues, which cannot be found in your product. That being mentioned, I would like to know to what extent are their claims considered to be true, and if there is anything important that you would like to add. About the site, here is the link to the website Comment: from Warren Joanna has answered this is detail, but I thought that I would mention a couple of things as well. As Joanna pointed out the unknown reviewer in the website referred to left out the most important ingredients such as some of the herbals but more particularly SAMe which is a significant part of Neuro-Natural Serenity. Also, the reason why we have such low levels of lithium in our products is twofold. One there are question marks surrounding the long term use of high doses, and two, higher doses than what we use are illegal in many countries
by Warren Matthews of Xtend-Life
An article just published in the Lancet suggests that calcium supplementation with or without Vitamin D supplementation reduces the risk of bone fracture in people aged over 50 by 12%.
Hmmm…if the results showed this as an average and included calcium on its own then the benefits from a ‘proper’ calcium supplement would be much higher!
For example…it is well known the absorption of calcium is nowhere near as good if it does not have Vitamin D present, so the average result would have been lowered if it …
If you’re amongst the millions who suffer from Depression, you’ve probably tried many treatments, both Conventional and natural. Have they helped you, made no difference, or made things worse? Perhaps you’re even wondering what to do now? Then this fact may interest you. More and more research is concluding that Conventional anti-depressant medications are at best useless or worse, dangerous. Indeed, a study in the Journal of Clinical Psychiatry reveals that antidepressant drugs work no better than other methods at relieving depression. Or, in the words of the Journal’s authors: “This trial of urban MDD patients failed to confirm that either active treatment was better than placebo.” Their lead researcher, Jacques P. Barber PhD, even admitted: “I was surprised by the results, they weren’t what I’d expected.” The results may also have caused Barber some embarrassment given that some of co-researchers have received funding from the pharmaceutical industry for the study. In trying to justify the ‘unexpected’ results, Barber also said: “receiving a placebo in a clinical trial is not the same as getting no treatment.” That’s because study participants in placebo groups have contact with health professionals who are asking about their symptoms and well-being
Question: from Sam
How does your cardiac product compare to Padma Basic.
Answer: from Warren Matthews of Xtend-Life
I have to say Sam it doesn’t compare at all! Padma Basic is simply a mixture of various herbs, fruits and even lettuce leaves. All the ingredients are ‘lumped’ together under a ‘proprietary formula’ which is a convenient way of avoiding consumers seeing what proportions of the ‘cheap or expensive’ ingredients.
There is no indication of what the active ingredients are in the herbs etc, whether they are simply dried and put in the …
by Warren Matthews of Xtend-Life Natural Supplements
I mentioned in a diary entry earlier this week that I would give you some pointers on how you can better avoid respiratory problems which can lead to infections and asthma.
Many people wrongly think that asthma and other breathing difficulties cannot be effectively dealt with naturally. But, this is not so! There are many, many cases in which people suffering from severe asthma and other symptoms have been able to return to ‘normal’ or near normal by following a sensible ‘natural’ protocol.
According to an article in the journal of Clinical Oncology earlier this year researchers from the University of Chicago say that two thirds of the number of tests for PSA (prostate-specific antigen) are actually carried out on men aged 70 or more, and even those over 85 years of age. It’s a bit pointless really and it could well initiate treatment in these older men that will create discomfort and distress but have no impact on their overall longevity. If a man over 70 has an elevated PSA but no other symptoms of prostate cancer the likelihood of him dying from it is very low as it takes a long time to get to that stage. So, if you are over 70 and have an elevated PSA and you are being pushed to undergo some invasive process be sure to get other opinions and research the potential downsides. The imbalance of the testing indicates that men between 50 and 70 are largely being overlooked. These are the men who could best be served by becoming aware of a developing problem earlier than later, particularly those in their early 50s. Although some experts have reservations about the value of PSA tests they are non-invasive and quite inexpensive
This is a subject that used to come up regularly about seven or eight years ago because there were all manner of internet marketers pushing products that they claimed were HGH or purported to be precursors. Some may have helped stimulate HGH but most would have done little more than lighten your wallet. Fortunately most of them have since disappeared. One of our newsletter subscribers has just raised this issue which I thought I would share with you. Phyll comments: ” Hi Warren, I have subscribed to your newsletters for years now….missed them there for a while. I haven’t tried your products as yet because I live in Canada and the cost is beyond my budget at this time. The more I read about them, the more curious I am to try them. I don’t have a clue what is the best for you to take.
If you’ve been following this blog, you probably would have read Warren’s entry about airport scanners and the potential radiation risk they pose to people travelling on airlines. If you’ve missed it, you can read it here … The reason I’m mentioning this again is because it seems that airport scanners have returned to the headlines…again, for the wrong reasons. According to this article on the Time website , it’s not just airline travelers who are at risk of radiation as a result of these ‘security devices’. Apparently Transportation Security Administration (TSA) union representatives in Boston are claiming that the full-body scanners are responsible for a cancer cluster among various airport security workers. In fact, representatives from the TSA union at Boston’s Logan Airport have even asked the agency to provide screeners with radiation-monitoring devices…at the time that this entry was written, nothing yet has been done in this regard. And so the debate begins… Industry experts disagree about the actual level of risk that these scanners pose and to whom… while scientists argue that the TSA only relies on the data and safety tests performed by the suppliers of the scanners. Regardless of how one looks at it, the evidence starts stacking up…frequent exposure to these full-body scanners can only increase the risk of cancer and various other conditions as a result of prolonged radiation exposure
This is an issue that comes up from time to time, particularly from our Customers in Europe. The regulatory ‘environment’ about supplements in the EU is all over the place with different rules for different EU members. Even though there is supposed to be ‘harmonisation’ that is far from the truth. This is not surprising as the citizens of some countries will just not stand for the heavy handed tactics of some ‘authorities’… Sadly, on the other hand other citizens don’t raise any objection and just accept what is dished out to them and confine themselves and their health to the pharmaceutical model. There has been a real push for many years by specific interest groups to try and ban many supplements in Europe, or ‘water’ them down to the level that they lose their efficacy. This is all about money, not health. However, I am optimistic as more people become more informed about the benefits of going the ‘natural’ way that they will not allow their politicians to bully them any longer. The following is an email that I received from a customer who was having problem getting her supplements into Malta. She has since been able to get a prescription from a local Doctor so she is OK. Her husband has now changed his position and is on Total Balance and our Fish Oil. Vivian was happy to share her following email with you. (Joanna is our medical nutritionist, and yes, she recently married) Oh… it is not very likely that there will be any significant change in the availability of supplements in Europe for the foreseeable future… but, if you live in Europe keep and eye on the matter and complain to your politicians if you see there are further movements to restrict your freedom of choice. Here is Vivian’s email